FAQ

How can I pay?

We accept payments through bank transfers, PayPal, MasterCard, and Visa.

Although we find using PayPal is easiest, if you do not have a credit card or PayPal account, we accept bank transfers through local representatives in a number of countries, including Canada and Indonesia. Contact us by email for more details.

Who are your editors?

All of our editors are native speakers of English from the United States, Canada, the United Kingdom, or Australia, who have university degrees in a relevant field and a minimum of two years experience with editing, proofreading, and copywriting.

Who are your clients?

We work with everyone: students and professors working on academic texts and presentations, international businesses that need materials in English, and anyone who needs perfect English documents for personal use.

In addition to editing and proofreading, we write a lot of press releases, blogs, and marketing copy. We specialize in working with individuals who do not speak English as their first language, and with native English speakers who want to make sure that their message gets out correctly. Some of our customers just don’t have the time to work on the documents they need.

We operate confidentially and many of our clients prefer that we do not share their information, so we cannot provide a list of our corporate or personal clients.

What if I don’t like your work?

If you do not like our work, we will listen to your feedback and continue working on your document until you are satisfied, at no extra cost. We find that most of our customers are happy with our services, but if you are not, we will work with you to make things right.

Can I talk to my editor or copywriter about my work?

Absolutely. When you send us a document, you can give us as much information as you like. If you have problems, you can email us at any time, or click on the “live chat” button to speak with our customer service. We will make sure to answer you before your deadline, and can usually chat with you online in real time, helping you as we work together.

Will my work be confidential?

Completely. All of our editors sign contracts guaranteeing that they will keep all client documents and their contents completely confidential, under penalty of law. We also do not share your personal information with anyone, including most of our editors, who receive anonymous files to work on.

How fast can you finish my document?

Our fastest services make your document available to you 12 hours after you send, assuming that you have paid for the service.

Can I check my document before I pay you?

No. For clients who are not sure about our services, we offer a free edit of up to 200 words. Try it out and see if you like it. If not, we will not ask you to pay for anything. If you like our work, you can then try our paid services.

For paid services, we expect payment to be made before documents are returned. We cannot change this policy.

Are your prices normal for this service?

No. In fact, our prices are significantly lower than most of our competitors, starting at as little as $0.01 per word. Feel free to check our prices with our free quote system, and then compare them with those of our competitors. You will be pleasantly surprised.

We are able to offer such low prices because we are a small team of professionals working completely online, and pass on almost all of your payment to our editors, unlike other companies who add to prices to cover high overhead costs.

Can you offer me lower prices?

If you are on a budget, consider our 72-hour or 1-week services. By planning in advance, you can get our lowest prices. For special circumstances, contact our customer service.

I would like to send you large documents or work with you regularly. Can you offer a discount?

We would like to try. Get in touch with our customer service for more details. We are happy to offer significant discounts to companies who guarantee us certain amounts of work on a regular basis, including resellers of our services.

Have more questions? Just send an email to our customer service or click on our live chat button to talk to us now!

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